When you choose DigiCert you not only get a great value, you also get phenomenal customer service. That's the DigiCert Difference. The quotes below come from unsolicited praise from customers who gave us permission to quote them. We've highlighted our favorite sections.
I cannot find the words of appreciation to say to other than -- a heartfelt thank you. Every person I have talked to from your organization has been exemplary in their conduct and helpfulness.
"I've been working on a software project for the past few years and have dealt with many software and other companies along the way. In a world where quality customer service can be very hard to find, DigiCert has stood very tall above the many other companies I've worked with. Your customer and technical support staffs have been consistently tremendous and I wanted to take a moment to express my gratitude for all the assistance I've received. Over time, I've probably spoken to six different members of the DigiCert team, and each one of them has been extremely courteous, knowledgeable, and willing to go the extra mile to explain something to me or to help me work through issues I'm having. I've also been extremely pleased with the Unified Communications Certificate that I purchased from DigiCert. It's saved me a lot of money and has worked flawlessly."
"You guys always have great customer support. DigiCert has to be the most customer-oriented company I have ever seen! Keep up the great work."
"I've been working with Jamie on an SSL certificate and it has been a *great* experience. Very knowledgeable and helpful, he called and emailed me to followup super quickly - it's really been great. Thanks to Jamie & the team over there - I can't say enough about how superb the experience has been and I will definitely recommend DigiCert to anyone needing a cert."
"I've been a customer of [another CA] for years but I have to say that I will probably never use them again after having such a great experience with you guys on my recent purchase. Everything about your website and the ordering process was near-perfect. Larry and Kyle were both helpful and quick with responses to my questions. Your online documentation is great, especially in the area of Exchange 2007 and your UCC SAN cert. I will definitely continue to do business with DigiCert and encourage others to do so as well."
Thank you. You guys have been great at handling the situation. I only wish more companies would follow in your footsteps. Just knowing that if anything out of the ordinary happens, you guys take care of it! You have an SSL customer, and many recommendations from me, for life.
"My company has been using DigiCert certificates since 03/07 and I just have to say how impressed I am with your organization and customer support. Having to deal with another CA today (unavoidable) made me really appreciate you guys. Keep up the good work. Don't change a thing.
I also want to give a kudos to your customer support staff. This past weekend we ran into a problem testing our application and it was thought the difficulty lie in our self-signed certificates we use for our development environments. I immediately purchased a real certificate to make sure that wasn't the issue. I then called into support and was talking to a human at once. I asked him to push it through and after verifying who I was he did. I literally had my certificate in 10 minutes. Did I mention this was 11:30pm! On Saturday!
Now that's customer service and why you have my business for life."
"The word 'boundaries' doesn't apply to DigiCert. Even though we're on another continent, your support was always there when we needed it. You answered our emails quickly and precisely. You gave us a straight solution to our problems. We asked you a question, you gave us the answer. Simple as that. Your support has always been professional, prompt and kind. I would strongly recommend DigiCert to every company that recognizes the importance of having reliable customer support along with excellent service.
We would like to express our deepest THANKS to DigiCert for their exceptional work, and especially to Jared, who turned out to be a person with much willingness to help."
"As long as you don't change, we will stay with DigiCert until the Internet ceases to be. Two enthusiastic thumbs up. A+"
"Wow! I must say you guys are really amazing. I have never seen the level of support you have shown me today. I truly appreciate all of your time and effort to get this working for us – not to mention all under an hour's time. We were using another provider, and we were having some serious support issues. After reading some online reviews, I decided to give you guys a shot – boy am I glad I made the move. Thank you."
"I am positively surprised, your support is sensational. I have never had contact to a support team which answered so fast and helpfully like the DigiCert Support team."
September 5, 2008
I wanted to thank you for your teams' diligence, professionalism, and thoroughness with each SSL certificate we purchase. We were made aware by your team that our SSL certificates were vulnerable due to the Debian OpenSSL problem, and required replacing. Your team followed up with us with diligence; as such, they were extremely instrumental in getting our certificates re-issued.
Case in point; we also had a SSL certificate with a competitor of yours, in which case, they did not follow up or help us in re-issuing the SSL certificate. In fact, quite the opposite. They terminated the certificate. This caused downtime for all of our clients sites, as FireFox would not load the secure pages.
We called late last night, and your team came to the rescue! The new certificate was created and up and running within 30 minutes.
Your service is top notch, and I am confident in recommending it to all of our clients. Thanks again for your excellent service, attention to detail, and unparalleled support.
A special thanks to Jared, who has helped us on many occasions.
"Thank you very much for your swift and very professional support. I wish more companies in the world give the same service and speed as we have been receiving from Digicert. I will be sure to advise all my clients needing SSL Certificates to get them thru Digicert."
"DigiCert is the best certificate authority I have worked with. Your pricing is excellent, and your authorization process is extremely efficient and easy. I recently purchased a UC Certificate and cannot describe how pleasant the experience was. Web instructions for obtaining and installing the UC certificate were very clear and helpful. The biggest surprise, however, was the superb tech support. I had a few questions regarding the UC certificate and Exchange Server 2007, and tech support answered my questions promptly, courteously, and thoroughly. DigiCert delivers on its promises, and I will be recommending DigiCert to all my colleagues and clients."
"Thanks for your superb service. I wouldn't hesitate to recommend you to my colleagues for first class service and extremely good response times. Something that particularly impressed me was that an UK customer didn't have to wait for the US to get up in the morning to get support. It's often quite frustrating waiting five hours to get a response from US support. This morning our certificate expired (I was on holiday when your reminder emails arrived), and I had a new cert installed in less than an hour! It's a continued pleasure working with you."
"I'm normally not the sort of person who leaves testimonials, but I am extremely happy with this service and wanted to thank you for it. My organisation has numerous services that require SSL encryption, and they are hosted on several different physical servers. We have used other CAs in the past, but the certificate costs combined with the pain of administration made their services a real hassle for us. I just signed up for the DigiCert Wildcard certificate product, and I am absolutely amazed by the ease of issuing new certificates and the phenomenal cost savings. A couple of clicks and a new certificate is ready to go! I just setup certificates on several servers and it took *minutes* when it used to take *hours*. With my previous providers I always felt like I was being raked over the coals when I purchased a new certificate, with DigiCert I feel like I have found a real bargain. Thanks!"
"I am a new customer to DigiCert—previously I have used both VeriSign and Thawte. I like the pricing model, but I LOVE the customer service! I was setting up a new, rather finicky, access appliance and I accidentally caused it to lose its pass phrase. I was able to get through to tech support with no hold time and to my delight, I was able to request a reissue of the certificate quickly and easily."
"Thanks for all your help in getting up and running with your certificate. Your attention to detail, willingness to help, and overall super customer service is a breath of fresh air."
"You guys would have to be one of the easiest online companies to deal with I have ever come across. Your levels of support are second to none. Great work, keep it up!"
"Given the great level of support I am very glad I chose DigiCert as our vendor. In my previous job at a Fortune 50 company I purchased many certs from a leading competitor and their support was not even close to DigiCert's—and DigiCert's prices are a lot lower too, even compared to other's bulk corporate rates!"
"I just wanted to say thank you. I had to call your help desk yesterday (more than once actually), and was greatly impressed with your staff. They were all helpful, courteous and very patient with all of the questions I was asking. How refreshing to find a help desk that helps!"
"Just wanted to say thank you again. Your company has always provided what I feel is above and beyond support and while I may be a small customer, I recommend you guys whenever the topic of certs comes up because of the stellar support. I appreciate all the time and effort."
"I was having some issues with error messages regarding my certs, and your support staff went way beyond the norm in helping my hosting provider to resolve the server configuration problem. Everything seems to work now, both via my browser as well as the ssl certificate check on the DigiCert website. Thank you VERY much for the persistence and knowledge!"
"It's been a pleasure doing business with you. I couldn't have asked for a more responsive service, and friendly support! We'll be recommending you to all our customers going forward."
"I just wanted to take a moment to tell you how very pleased I have been with DigiCert and the service you provide. You folks apparently have this deal figured out, I get quick service, first rate help when needed and Jared and the rest of your support people are always willing to answer questions and help me out when things aren't quite according to Hoyle. It used to take me literally days to get certificates, now I get them in a couple of hours at the worst and usually less than that. I remember the first time I got a call back on a cert from Jared I believe and was thinking what the heck was this about? Little did I know that you guys actually care about your customers and would go so far as actually call someone to explain a situation or ask a question, what a concept!"
"I really appreciate you sticking with us on our recent problem and all the work you put into it, even when we had strong suspicions that there was no problem with your certificate. You and your staff were courteous and determined to help us get to the bottom of the problem. Thanks again for all your help."
"I would like to say thanks for your hardworking support team. All displayed great patience respect and technical skill. Not only this, they have discovered a great solution to my SSL problems that were not listed on the internet. On the dollar, you're the best deal around and you make good on your promises."
"Recently, I had a problem installing my new 3 year cert and had help from both Chris & Kyle. They took extra time to explain things, did not try to be snobbish about knowing more than I do. They were courteous and friendly, which is practically unheard of these days in customer support.
I know how hard it must be competing against the likes of Verisign and want to let you know that I will pass the word that you do an excellent job with excellent customer service."
"I'd just like to say many thanks for the unprecedented level of support we've had from you. The service has been truly excellent and I will not hesitate to recommend DigiCert to anyone that will care to listen."
"Thank you for reply - this has worked. I am VERY impressed with the detail and speed in which you have provided support - thank you. It's really good to find a company that actually provides support that is worth reading."
"I wanted to thank everyone who helped us in all aspects of getting our certificate -- from the purchase of the certificate, to its installation, to the resolution of a problem that followed the installation. Your team stayed working with me for many hours until we could finally solve the peculiar problem we faced. Everyone was always pleasant, patient, persistent, and knowledgeable (including in knowing how to find others to help). I appreciate it all."
"I would like to thank DigiCert for the awesome support that I have received so far. And especially I want to give Kyle the credit for the same. He was a great help supporting me with all my SSL queries and issues."
"Thank you for continued support that exceeds any other support that we have ever experienced. We send an email to ask a question and you guys CALL US! Doesn't happen anywhere else."
"I just wanted to let you know what a great service I received from Kyle on the technical support line. He addressed all my problems and solved all my issues within 15 minutes. Based on this kind of support I am changing all my SSL certificates to DigiCert."
"That seems to have done the trick perfectly... Thank you so much! I look forward very much to recommending DigiCert to our customers for all their certificate needs."
"I just wanted to say that so far throughout the time of my service with you (only a few days now), your company has given very good support – I’ve definitely worked with a lot of companies regarding these types of services and your company is the absolute best in support so far."
"I ordered my certificate in the middle of the night and got it in less than half an hour. And with your documentation section, it took a couple of minutes to install. Sincerely, I can't see how you could provide a better service than that!"
© 2003-2009 DigiCert® Inc • SSL Certificate Authority • All Rights Reserved
All trademarks displayed on this web site are the exclusive property of the respective holders.