The DigiCert Difference - Customer Testimonials
The DigiCert Difference - Customer Testimonials |
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When you choose DigiCert you not only get a great value, you also get phenomenal customer service. That's the DigiCert Difference. The quotes below come from unsolicited praise from customers who gave us permission to quote them. We've highlighted our favorite sections.
"I'm normally not the sort of person who leaves testimonials, but I am extremely happy with this service and wanted to thank you for it. My organisation has numerous services that require SSL encryption, and they are hosted on several different physical servers. We have used other CAs in the past, but the certificate costs combined with the pain of administration made their services a real hassle for us. I just signed up for the DigiCert Wildcard certificate product, and I am absolutely amazed by the ease of issuing new certificates and the phenomenal cost savings. A couple of clicks and a new certificate is ready to go! I just setup certificates on several servers and it took *minutes* when it used to take *hours*. With my previous providers I always felt like I was being raked over the coals when I purchased a new certificate, with DigiCert I feel like I have found a real bargain. Thanks!"
"I am a new customer to DigiCert—previously I have used both VeriSign and Thawte. I like the pricing model, but I LOVE the customer service! I was setting up a new, rather finicky, access appliance and I accidentally caused it to lose its pass phrase. I was able to get through to tech support with no hold time and to my delight, I was able to request a reissue of the certificate quickly and easily."
"Thanks for all your help in getting up and running with your certificate. Your attention to detail, willingness to help, and overall super customer service is a breath of fresh air."
"You guys would have to be one of the easiest online companies to deal with I have ever come across. Your levels of support are second to none. Great work, keep it up!"
"Given the great level of support I am very glad I chose DigiCert as our vendor. In my previous job at a Fortune 50 company I purchased many certs from a leading competitor and their support was not even close to DigiCert's—and DigiCert's prices are a lot lower too, even compared to other's bulk corporate rates!"
"I just wanted to say thank you. I had to call your help desk yesterday (more than once actually), and was greatly impressed with your staff. They were all helpful, courteous and very patient with all of the questions I was asking. How refreshing to find a help desk that helps!"
"Just wanted to say thank you again. Your company has always provided what I feel is above and beyond support and while I may be a small customer, I recommend you guys whenever the topic of certs comes up because of the stellar support. I appreciate all the time and effort."
"I was having some issues with error messages regarding my certs, and your support staff went way beyond the norm in helping my hosting provider to resolve the server configuration problem. Everything seems to work now, both via my browser as well as the ssl certificate check on the DigiCert website. Thank you VERY much for the persistence and knowledge!"
"It's been a pleasure doing business with you. I couldn't have asked for a more responsive service, and friendly support! We'll be recommending you to all our customers going forward."
"I just wanted to take a moment to tell you how very pleased I have been with DigiCert and the service you provide. You folks apparently have this deal figured out, I get quick service, first rate help when needed and Jared and the rest of your support people are always willing to answer questions and help me out when things aren't quite according to Hoyle. It used to take me literally days to get certificates, now I get them in a couple of hours at the worst and usually less than that. I remember the first time I got a call back on a cert from Jared I believe and was thinking what the heck was this about? Little did I know that you guys actually care about your customers and would go so far as actually call someone to explain a situation or ask a question, what a concept!"
"I really appreciate you sticking with us on our recent problem and all the work you put into it, even when we had strong suspicions that there was no problem with your certificate. You and your staff were courteous and determined to help us get to the bottom of the problem. Thanks again for all your help."
"I would like to say thanks for your hardworking support team. All displayed great patience respect and technical skill. Not only this, they have discovered a great solution to my SSL problems that were not listed on the internet. On the dollar, you're the best deal around and you make good on your promises."
"Recently, I had a problem installing my new 3 year cert and had help from both Chris & Kyle. They took extra time to explain things, did not try to be snobbish about knowing more than I do. They were courteous and friendly, which is practically unheard of these days in customer support.
I know how hard it must be competing against the likes of Verisign and want to let you know that I will pass the word that you do an excellent job with excellent customer service."
"I'd just like to say many thanks for the unprecedented level of support we've had from you. The service has been truly excellent and I will not hesitate to recommend DigiCert to anyone that will care to listen."
"Thank you for reply - this has worked. I am VERY impressed with the detail and speed in which you have provided support - thank you. It's really good to find a company that actually provides support that is worth reading."
"I wanted to thank everyone who helped us in all aspects of getting our certificate -- from the purchase of the certificate, to its installation, to the resolution of a problem that followed the installation. Your team stayed working with me for many hours until we could finally solve the peculiar problem we faced. Everyone was always pleasant, patient, persistent, and knowledgeable (including in knowing how to find others to help). I appreciate it all."
"I would like to thank DigiCert for the awesome support that I have received so far. And especially I want to give Kyle the credit for the same. He was a great help supporting me with all my SSL queries and issues."
"Thank you for continued support that exceeds any other support that we have ever experienced. We send an email to ask a question and you guys CALL US! Doesn't happen anywhere else."
"I just wanted to let you know what a great service I received from Kyle on the technical support line. He addressed all my problems and solved all my issues within 15 minutes. Based on this kind of support I am changing all my SSL certificates to DigiCert."
"That seems to have done the trick perfectly... Thank you so much! I look forward very much to recommending DigiCert to our customers for all their certificate needs."
"I just wanted to say that so far throughout the time of my service with you (only a few days now), your company has given very good support – I’ve definitely worked with a lot of companies regarding these types of services and your company is the absolute best in support so far."
"I ordered my certificate in the middle of the night and got it in less than half an hour. And with your documentation section, it took a couple of minutes to install. Sincerely, I can't see how you could provide a better service than that!"
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