Upcoming EOL & Service Improvements

Changes are coming to the Malware Scanning and Vulnerability Assessment functionality across our Symantec and GeoTrust products. Changes will also be made to the Symantec Seal-in-Search functionality.

Please read the details below such that you can change your buy flows and marketing for new customers, and adjust the expectations of existing customers.

Geotrust Anti-Malware Scanning Services

Structural and sourcing changes will result in an End of Sale (“EOS”) of the GeoTrust Anti-Malware Scanning services (both the Malware Scan and the Basic Malware Scan) in their entirety on 31 May 2018. The EOS will be followed by an End of Life (“EOL”) at a subsequent date.

  • If you are actively offering the service, please discontinue its sale promptly.
  • Your account manager can work with you to support any existing customers who use the service. Options include (but are not limited to) a refund or make-good for any remaining time on service contracts, or transfer to a similar offering directly from a different vendor. Please contact your account manager directly.

Symantec Malware Scanning Services

On 31 May 2018, we will enhance the Malware Scanning components of our Symantec-branded SSL/TLS certificates (specifically including Secure Site, Secure Site Wildcard, Secure Site Pro, Secure Site EV and Secure Site Pro EV) and the Symantec SafeSite product. The enhancements will improve performance and your customers’ ability to resolve discovered issues.

  • To reduce impact on network resources and improve Malware Scanning times, the daily scan will not scan every page of the customer’s website.
  • The Malware Scan will exclude blacklisted domains already identified as malicious.

These changes will apply to both active and new certificates and services. However, please understand that these changes will not impact the encryption and identity functions of our SSL/TLS certificates.

For more information on these changes, please see our knowledge base article.

Symantec Vulnerability Assessment

On 31 May 2018, we will enhance the Vulnerability Assessment components of our Symantec-branded SSL/TLS certificates (specifically including Secure Site Pro, Secure Site EV and Secure Site Pro EV). The enhancements will improve performance and your customers’ ability to resolve discovered issues.

  • Vulnerability Assessment will run one complete scan a month to minimize impact on network traffic.
  • The Vulnerability Assessment report will identify specific points of weakness on each individual page so your customers can more easily target discovered vulnerabilities. The report will provide step-by-step proof-of-concept and recommended solutions for the vulnerabilities discovered.

These changes will apply to both active and new certificates and services. However, please understand that these changes will not impact the encryption and identity functions of our SSL/TLS certificates.

For more information on these changes, please see our knowledge base article.

Symantec Seal-in-Search

On 15 July 2018, we will discontinue the Seal-in-Search service via its EOL.

The service was typically delivered via a Norton browser extension, made available to consumers (usually part of a Norton software installation). With the plug-in activated, the Norton Secured Seal would appear next to Google, Yahoo! and Bing search results whose sites were protected with Symantec-branded SSL/TLS certificates.

While DigiCert has licensed usage of the Norton Secured Seal itself from Symantec, Norton software remains a property of Symantec, and updates to the Norton browser extension expected on 15 June 2018 will not support Seal-in-Search.

The Seal-in-Search EOL will not impact the encryption and identity functions of our SSL/TLS certificates. The EOL will not impact the Norton Secured Seal itself. You can continue to successfully display the Norton Secured Seal without any additional action.

We appreciate your business. If you have additional questions, please contact support or your Account Manager.

Posted in Partner Blog