Service Desk Technician – Internal Operations

DigiCert, Inc.
Lehi, UT

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Service Desk Technician – Internal Operations


DigiCert is one of the largest and fastest-growing Certificate Authorities in the world. We are looking for highly motivated individuals who work effectively with both people and technology. As a Systems Administrator in Internal Operations, the work you perform will enhance your current skill set and ultimately contribute to your success and that of this great company. If you meet the qualifications listed below, apply within to be part of an exceptional business and growth opportunity.


Assist DigiCert employees with various technical issues

Provision hardware for new and existing employees as needed

Track work performed relating to support requests, projects and other tasks

WSUS server administration (Ensure the timely application of important updates on workstations and corporate systems)

Create/modify appropriate employee access (Active Directory, email, corporate tools, and systems)

Order/maintain inventory (laptops, desktops, monitors, keyboards, headsets, etc.)

Perform periodic physical asset audits and maintain accurate records

Maintain accurate software license inventory

Perform maintenance/upgrades on internal/corporate servers

Maintain, update, and administer security update software (Sophos, LastPass, BitLocker, etc.)

Setup employee two-factor authentication (e.g,. Yubikey or mobile phone app)

Maintain and improve AD GPO, and implement proposed changes

Look for ways to improve and streamline processes and procedures

Troubleshoot, upgrade and/or replace computer hardware and office printers

Other internal operational duties as assigned

Required Qualifications:

Strong problem-solving skills

3+ years of experience in the IT industry

Team player with positive attitude

Self-motivated and effective time management skills

Interpersonal communication skills and emotional maturity

Bonus Experience:

SSL certificate management, OpenSSL, HTTP, HTTPS, DNS, SMTP, NTP, Syslog, SSH, Splunk, Veeam, VMware, CentOS, Cisco UCS.

About DigiCert:

DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, CertCentral®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.

DigiCert also provides a fun, casual, and flexible environment that emphasizes employee success. For our efforts, we have been awarded the Utah Best of State, Utah 100, UV50, Utah’s Best Places to Work, Best Companies to Work For, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. To help our employees thrive at work, we provide a fully stocked break room, catered lunches, generous benefits packages, competitive wages, and fun family activities outside the office. Each day, our employees are empowered to share their talents to help shape a better and more secure digital future for our world. If this appeals to you, come join an outstanding business with equally exceptional growth and opportunity!

Some DigiCert Benefits:

Generous medical, dental, life, vision, and disability benefits

401(k) plan with employer match

Flexible spending plan

Educational assistance

Gym membership

Quarterly activities

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.