Flexible with school
Starting salary is $45K/year plus benefits (DOE)r
Day shift and swing shift openings
Lehi or St. George, Utah
To apply for this position on LinkedIn, click here.
If you have any questions or need help applying, please email Life@digicert.com.
Technical Support Engineer
One of the fastest-growing and most successful companies in Utah is looking for a Technical Support Engineer. DigiCert is one of the largest Certificate Authorities in the world. We issue digital certificates that are used to secure websites with SSL/TLS encryption. Our growing roster of over 80,000 customers includes world-famous brands like Amazon.com, Twitter, Yahoo!, AT&T, BMW, and Sony. In 2013 alone, we were awarded the Inc. 500|5000, Deloitte Technology Fast 500, UV50, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. We’ve also been named a finalist for SC Magazine’s Excellence Awards for Best Customer Service. It’s easy to see why we’re growing our team! Come be a part of an exceptional business with exceptional growth and opportunity!
Responding to phones, chats and emails
Confirm authority and authenticity of SSL certificate requests
Answer broad range of customer inquiries
Support SSL installation, server specific errors and DNS configuration across multiple server platforms
Follow-up with existing customers via phone and email
Report proprietary system inconsistencies (bugs)
Provide world-class, industry-leading customer service and support to all customers
Research organization details using third-party databases
You speak foreign Languages (especially Spanish)
You are working towards or have completed a Computer Science or IT-related degree
You have experience with technical support and customer service
You are comfortable using a command line
You have problem solving and call resolution skills
You have phone experience
You have excellent written communication (type 70+ WPM)
You can conduct online research
You have hands-on server experience
You are self-motivated and goal-oriented
You like to work as a team
You are familiar with OpenSSL and Wireshark
You can read and understand KB articles
You have business knowledge
You are a quick learner
You have good common sense, are outgoing, and are analytical
You are good at multi-tasking
Shifts and Availability:
St. George or Lehi: 5AM-1PM M-F and 12PM-8PM M-F
As one of the fastest growing companies in Utah, DigiCert provides a fun, casual, and flexible environment. We built our reputation on excellent customer support, and we know that the better we take care of you the better you will take care of our customers. Because of this we offer some amazing benefits, including a fully stocked break room and quarterly activities.
Generous medical, dental, life, vision, and disability benefits
401(k) plan with employer match
Flexible spending plan
Fully stocked break room
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.