Technical Support Engineer

Job Summary:

Full-time

Flexible with school

Starting salary is $45K/year plus benefits (DOE)r

Day shift and swing shift openings

Company:
DigiCert, Inc.
Lehi or St. George, Utah

Contact:
Please email a résumé to hr@digicert.com.

Position:
Technical Support Engineer

Description:
One of the fastest-growing and most successful companies in Utah is looking for a Technical Support Engineer. DigiCert is one of the largest Certificate Authorities in the world. We issue digital certificates that are used to secure websites with SSL/TLS encryption. Our growing roster of over 80,000 customers includes world-famous brands like Amazon.com, Twitter, Yahoo!, AT&T, BMW, and Sony. In 2013 alone, we were awarded the Inc. 500|5000, Deloitte Technology Fast 500, UV50, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. We’ve also been named a finalist for SC Magazine’s Excellence Awards for Best Customer Service. It’s easy to see why we’re growing our team! Come be a part of an exceptional business with exceptional growth and opportunity!

Responsibilities:

Responding to phones, chats and emails

Confirm authority and authenticity of SSL certificate requests

Answer broad range of customer inquiries

Support SSL installation, server specific errors and DNS configuration across multiple server platforms

Follow-up with existing customers via phone and email

Report proprietary system inconsistencies (bugs)

Provide world-class, industry-leading customer service and support to all customers

Research organization details using third-party databases

About You:

You speak foreign Languages (especially Spanish)

You are working towards or have completed a Computer Science or IT-related degree

You have experience with technical support and customer service

You are comfortable using a command line

You have problem solving and call resolution skills

You have phone experience

You have excellent written communication (type 70+ WPM)

You can conduct online research

You have hands-on server experience

You are self-motivated and goal-oriented

You like to work as a team

You are familiar with OpenSSL and Wireshark

You can read and understand KB articles

You have business knowledge

You are a quick learner

You have good common sense, are outgoing, and are analytical

You are good at multi-tasking

Shifts and Availability:

St. George or Lehi: 5AM-1PM M-F and 12PM-8PM M-F

About DigiCert:

As one of the fastest growing companies in Utah, DigiCert provides a fun, casual, and flexible environment. We built our reputation on excellent customer support, and we know that the better we take care of you the better you will take care of our customers. Because of this we offer some amazing benefits, including a fully stocked break room and quarterly activities.

Competitive compensation

Generous medical, dental, life, vision, and disability benefits

401(k) plan with employer match

Flexible spending plan

Educational assistance

Fully stocked break room

Quarterly activities