DigiCert Support
DigiCert Support: enabling your success
Plans that scale with your needs, backed by an expert technical team to ensure your success.
DigiCert Support plans
DigiCert support plans are provided for illustrative purposes only. For the definitive agreement, including uptime and performance commitments, please refer to the DigiCert Service Level and Support Agreement, which applies to customers with a purchased entitlement to use the services.
For a support plan comparison, all customers can review the support levels below to determine the level of support best suited for your organization's needs.
Standard
This support provides access to our knowledge base, tools, and experienced technical staff through self-service, chat, and email.
Business
This support provides all the benefits of standard support, paired with access to priority queues, more points of access, and guaranteed response times.
Premium
This delivers always-on support with the fastest validation and response times, as well as premium features that inform strategy and planning.
World-class support and expertise to help you reach your objectives
DigiCert premium support draws on decades of deep knowledge and expertise in industry standards, compliance, and best practices in certificate lifecycle management to ensure a frictionless experience in meeting strategic and technical goals.
Support response times
If 1-on-1 support is needed, please contact DigiCert directly via chat, email, or telephone to speak with a technical support representative. For the quickest response, make sure the customer contact list is updated regularly.
Support limitations
DigiCert does not support the following:
- Development and application integration associated with third-party products
- Customized code issues
- Configuration support for products that are not produced by DigiCert
- Questions related to third-party applications must be directed to the application vendor
- Training for third-party applications or products
To get started with DigiCert Premium Support, please contact your account manager.
Email sales@digicert.com.