Frost & Sullivan Applauds DigiCert, Inc. for its Flexible SSL Certificate Products, Recognizes Company with 2011 “Best Practices” Award for Customer Value Enhancement
DigiCert’s focus on providing cost-effective, best-in-class certificates with high-level features position the company for continued growth in the SSL certificate market
MOUNTAIN VIEW, Calif. – January 26, 2012 – Based on its recent analysis of the Secure Socket Layer (SSL) certificate market, Frost & Sullivan recognizes DigiCert, Inc. with the 2011 North American Frost & Sullivan Award for Customer Value Enhancement. With best-in-class product solutions, competitive pricing and award-winning customer support, DigiCert provides excellent customer value in the market. DigiCert’s Wildcard certificate, for example, is unlike any other in the market, with the ability to secure any subdomain to which the certificate was issued, saving network administrators time and money.
“DigiCert’s commitment to the highest quality and cost-effective online security services reaffirms the company’s efforts to provide best-in-class products for its respective target markets,” said Frost & Sullivan Research Analyst Richard Martinez. “Its Wildcard, Unified Communications and other certificate products lead the industry in providing customer value and position the company for continued growth.”
Addressing the award, DigiCert CEO and President Ken Bretschneider added, “We’re honored to receive this award from Frost & Sullivan.” He continued, “This recognition motivates us to avoid complacency and to keep a sharp focus on enriching the online security market with leading encryption and authentication services backed by unmatched customer support.”
See Frost & Sullivan’s full release of the award.
DigiCert SSL Certificates Offer Unique Value in Its Industry
DigiCert has established new standards in the SSL market to include its Wildcard, Unified Communications (UC) certificates and Managed Public Key Infrastructure (MPKI) services. By doing so, DigiCert has developed a flexible product suite tailored to different customer needs.
“DigiCert has found a growing niche within the SSL market by offering value-added features that simplify IT network management while maintaining competitive prices,” said Martinez. “In an era when companies are closely managing costs and requiring more productivity out of workers, DigiCert’s products offer market advantages.”
While DigiCert’s competitors offer Wildcard certificates that only cover the first-level, or a limited number of subdomains, DigiCert has developed a cutting-edge Wildcard certificate that encrypts and secures any subdomain, using subject alternative names (SANs). The addition of SANs to Wildcard certificates make them compatible with mobile devices.
For network administrators who run multiple subdomains or multiple servers, most SSL certificate authorities on the market require them to purchase multiple certificates for their networks. DigiCert’s Wildcard certificate benefits administrators in that just one certificate secures multiple web properties.
Exceeding industry standards, DigiCert offers Unified communications (UC) certificates which let an administrator secure up to 25 server names with one certificate. The UC certificates allow customers to add, remove or edit SANs from within their account through the certificate’s lifetime. In addition, UC and Wildcard customers can issue free duplicate certificates assigned to unique private keys. DigiCert offers this security feature so organizations do not have to export and install the same certificate on multiple systems.
Managed Public Key Infrastructure
For larger organizations using multiple servers, DigiCert offers Managed Public Key Infrastructure (MPKI) services. This web-based interface allows account administrators to take control of SSL certificate management-including issuing new certificates and reissuing, replacing and revoking existing certificates on-demand-eliminating the short waiting period associated with retail requests.
The SSL certificate market has three different segments within each certificate type. With domain validation, organization validation and an extended validation certificate, customers have different requirements from their certificates, serving different organization tier levels. While many certificate authorities offer all three types of certificates, some forgo this option to establish their position and brand in the markets they serve.
As a leading company in the mid- to top-tier of the SSL certificate market, DigiCert centers its products on organization validation and extended validation certificates, which offer an extra layer of validation and a higher level of assurance than domain validation certificates.
“While price sensitivity at these levels is not as high as with domain validation certificate customers, DigiCert aims to provide a commendable, high-value certificate at competitive prices,” said Martinez. “DigiCert’s commitment to the highest quality and cost-effective security testifies to the company’s efforts to provide best-in-class products for its respective target markets.”
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for customers with a focus on improving the return on the investment. This award recognizes the company’s focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately, customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About DigiCert, Inc.
DigiCert is a premier online trust provider of enterprise security solutions with an emphasis on authentication, PKI and high-assurance digital certificates. Headquartered in Lindon, Utah, DigiCert is trusted by a continually growing clientele of more than 50,000 of the world’s leading government, finance, education and Fortune 500® organizations. DigiCert has been recognized for its excellence in customer support and the workplace, including the 2011 Frost & Sullivan Customer Value Enhancement Award for SSL Certificates. For the latest news and updates on DigiCert, visit www.digicert.com, like DigiCert on Facebook® or follow Twitter® handle @DigiCert.
About Frost & Sullivan
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