International Customer Management Institute recognizes Martins’ passionate advocacy for customer-centric organizational thinking
LEHI, UT (August 19, 2014) — Flavio Martins, VP of Operations at DigiCert, Inc., a leading global Certificate Authority and provider of trusted identity and authentication services, has been named one of the top three customer experience influencers by the International Customer Management Institute (ICMI). Within recent months, Martins has also been named a top influencer by SAP, The Huffington Post and Frontleaf.
Martins is the proprietor of the popular blog Win the Customer, where he promotes a personal mission to show that excellent service experiences can be consistent, simple and easy. His energetic advocacy of customer experience best practices begins at his day job as he leads an award-winning customer support team at DigiCert, while also overseeing the company’s marketing efforts.
“Flavio is passionately committed to making sure that DigiCert stays true to our foundational principle of focusing first and foremost on providing a legendary customer experience,” said DigiCert CEO Nicholas Hales. “He and his team work every day on continually improving our customer support efforts while ensuring that customer insights and needs weave themselves into our products, marketing, and every part of our business.”
With a Twitter following of nearly 40,000, Martins has been lauded by SAP for his sharing of “stories of exceptional customer service, with a generous sprinkling of actionable advice.” Similarly, ICMI praised Martins and his fellow top influencers for being “fiercely dedicated to improving the customer experience . . . champions for customer service . . . contact center thought leaders.”
Since 2007, Martins has overseen customer support and other operations at DigiCert, where the company has earned a five-star rating on independent SSL experience rating sites, and also been recognized by SC Magazine, the Online Trust Alliance and Frost & Sullivan for its focus on customer service and value.
DigiCert is committed to helping its customers deploy SSL the right way and more easily. For its efforts, DigiCert is currently the fastest-growing provider of high-assurance SSL certificates, while enjoying a strong repeat business from a loyal customer base. In addition to offering SSL certificates, DigiCert provides authentication and encryption services for emerging markets such as Directed Exchange for healthcare and the rapidly growing smart automation trend known as the Internet of Things.