SSL Certificates :: Frequently Asked Questions

Certificate Security FAQ

Digicert SSL Certificate FAQ

Welcome to Digicerts Frequently Asked Questions! To find the answer to your question, please either choose a question below or use the menu to the left to navigate between the various different types of questions.

General Information about DigiCert SSL Certificates

• Are DigiCert certificates automatically trusted by browsers?
• How does a Wildcard Certificate Work?
• What is a 'Scalable SSL Certificate'?
• What is a 'Site Seal'?
• Will DigiCert Digital Certificates work with my server(s)?
• Why is Authentication and Validation so Important?

Ordering a Certificate

• How do I order a certificate?
• What is a CSR and how do I create one?
• How do I open the CSR to place it in the DigiCert order form?
• What should I do with my private key?
• What should I do to expedite the validation of my order?

Installing a Certificate

• How do I download my certificate files?
• Where are the instructions for installing my certificate?
• How can I install my Wildcard certificate to more than one server?
• My certificate works, but my visitors get a Security Alert that says 'The security certificate was issued by a company you have not chosen to trust...' What is the problem?
• I lost my private key. Can I get my certificate reissued for a new one?
• Do I need a unique IP address for my secure site?

Renewing a certificate

• How do I renew my certificate?
• Do I need to create a new CSR to renew my certificate?
• Why do I need to install a different certificate if this is a renewal?

Frequently Asked Questions for SSL Digital Certificates

How to order and install your SSL Digital Certificate.