FAQ - Installing DigiCert Certificates

Installing DigiCert SSL Certificates

How do I download my SSL Certificate files?

Once your certificate is issued you can download your certificate files from inside your DigiCert Account (above). First you need to login using the same username and password you used when you placed your certificate order. Then simply view the details of the order that has been processed. You will see 3 buttons on the order details page for downloading your three certificate files. Download all three.

Where are the instructions for installing my certificate?

For instructions on how to install a certificate on your server, please see our Certificate Installation Instructions in our support webpages. On the left menu, select the server platform you are installing your certificate to. Carefully follow all of the instructions. If you have any questions, please contact our Support Staff. They will be happy to assist you with the installation.

How can I install my Wildcard certificate to more than one server?

Once you have the certificate installed to your first server, it should be possible to export the Wildcard certificate to backup files and import the certificate to your other servers. For our instructions on how this is done, please see the Wildcard SSL installation instructions for additional servers

My certificate works, but my visitors get a Security Alert that says 'The security certificate was issued by a company you have not chosen to trust...' What is the problem?

There is something wrong with the installation of your certificate. When correctly installed it will not give any warnings. We will be happy to help you in any way we can.

Have you installed both the root and intermediate certificates? Incomplete installation is most likely the cause of the alert you are receiving.

Have you restarted the server since the certificate was installed?

Please reference our SSL Certificate Installation Instructions. You will need to select your Server Platform in the menu on the left.

Please feel free to contact our support team so that we may further assist you if you still experience problems.

I lost my private key. Can I get my certificate reissued for a new one?

We offer free reissues for the lifetime of every certificate we issue. If you would like to have your SSL Certificates reissued, first generate a new CSR with the same details as the original. Login to your DigiCert Account. On the left hand menu, go to the Web-PKI Manager. In the Web-PKI Manager you will see your order(s). Click 'Reissue' for the order you would like to reissue and enter the new CSR. Your reissued certificate will be processed within a few hours. You will receive an email confirming that your reissued certificate has been processed and you can login to your account to collect it. There is no cost for the reissue. If you have any questions please contact our SSL Support Team so that they may help you through this process.

Do I need a unique IP address for my secure site?

Yes. The SSL protocol is designed to use IP-based mapping. SSL does not support host headers. Therefore, you should have a unique IP address assigned to your secure site.

Frequently Asked Questions about Installing SSL Certificates

Important questions for Installing your SSL Digital Certificates. Get SSL Certificate services and support for half the cost.

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