Best Practices 09-30-2020

Get the Most Out of the DigiCert CertCentral App in ServiceNow

Steve Durham

Based on your feedback, DigiCert now offers the DigiCert® CertCentral® Manager app in the ServiceNow Certificate Inventory and Management store, so you can manage your entire certificate lifecycle in the app. The purpose of the app, is to simplify your certificate workflow.

The app is easy to install, requires no coding, scripting or maintenances, and comes with 24/7 support. DigiCert offers the only turn-key integration with ServiceNow in the market. Additionally, your preferences are synced between CertCentral and ServiceNow, so no extra setup or configuration is required.

Here are a few tips on how to easily set it up and successfully use it to its full potential.

Set up in just three steps:

1. Download a CertCentral API Key.

2. Download the DigiCert CertCentral Manager app in the ServiceNow store and install it.

3. Add the CertCentral API key and update installed applications with the key.

Once set up, you can then customize the app to your organization’s needs.

Assign roles

During set-up, establish roles for administrators, approvers and requesters. By assigning permissions to authorized users, you can also edit and expedite certificates as needed. And when roles change, access can be changed immediately.

Customize fields

You can create custom order fields to require or make optional, certificate fields based on certificate purpose, location, owner, expiration, etc. This helps you keep better track of certificates, so you always know your certificate’s who, what, when and where.

Simplify your certificate workflow

Speed up your certificate delivery and streamline your workflow by eliminating repetitive, manual tasks. Approved requests are immediately converted to orders, making certificates ready for download faster—nearly instantaneous for pre-validated organizations. You can manage the complete certificate lifecycle in ServiceNow.

Contact your account manager to get started

Click here to go to the ServiceNow store to download the DigiCert CertCentral Manager app. For more information, you can review the installation guide in the ServiceNow Certificate Inventory and Management app store, under ‘supporting link and docs’. Also, contact your account manager to enable CertCentral in ServiceNow at 1-866-893-6565, ext. 4.


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