DigiCert Privacy Policy

TRUSTe online privacy certification


DigiCert, Inc. ("DigiCert") is committed to protecting the privacy of its customers and website visitors. As a result, DigiCert has developed this privacy policy to inform its website visitors and customers about DigiCert's practices regarding data collection and use. This privacy policy applies to www.digicert.com, a site owned and operated by DigiCert.

Non-Personal Information

DigiCert, like most website operators, uses cookies and web beacons and log files to automatically gather, analyze, and store non-personal information about website visitors. Non-personal information may include the visitor's IP address, browser type, ISP, referring page, operating system, date/time, and clickstream data. DigiCert uses third-party software to assist in collecting and analyzing this information. This information is used to improve DigiCert's service and enhance the experience of DigiCert's website visitors. Automatically collected non-personal information is not linked to personally identifiable information.

Technologies such as: cookies, beacons, tags, and scripts are used by DigiCert and our third party service providers to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Visit our Online Cookies and Privacy page for a list of cookies used on the DigiCert website.

DigiCert uses a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Personal Information

In order to provide quality communication, DigiCert collects the name, organization, and email address of website visitors who voluntarily submit that information to download software or to submit sales or technical support questions. We also collect information required to issue certificates (as specified in our Certification Practices Statement) when you buy certificates from our site. This information is voluntarily submitted by the customer or is obtained from third party databases during the validation process.

Regardless of the source, DigiCert protects personal information as confidential information except where the information is embedded in an issued digital certificate. This information is necessary for the digital certificate's operation and is considered public information. DigiCert's certificate profiles, available through DigiCert's online repository at https://www.digicert.com/ssl-cps-repository.htm, list the information embedded in each certificate type.

Updating Personal Information

Generally, a customer can review, delete inaccuracies, and update personal information through its DigiCert account interface by clicking edit under the Account Profile tab. Alternatively, customers may make request changes to personal information by sending an email to support@digicert.com or by mailing DigiCert at the address listed in this policy. Emailed and mailed requests are subject to DigiCert's satisfaction about the authenticity of the request. We will respond to your request within two business days.

DigiCert retains information about customers while the customer’s account is active, while a certificate remains unexpired, and in accordance with industry standards. A customer may request account cancellation or request that DigiCert no longer provide services by emailing support@digicert.com. DigiCert may retain customer information after receiving a request to cancel services or disable account as necessary to comply with industry standards and legal obligations, to resolve disputes, and to enforce customer agreements.

Personal information embedded in a digital certificate cannot be directly edited. Customers wishing to update personal information in a digital certificate must submit a change request through the customer account. DigiCert may require that the updated information be verified for accuracy prior to accepting the change request. In addition, even if information is updated in DigiCert's databases, the information will generally not be updated in the issued digital certificate. If information embedded in a digital certificate needs updating, DigiCert may require revocation of the digital certificate.

Use of Information

Products and Services

DigiCert may use personal information to market, sell and provide its products and services, including using the information to validate the identity of the customer or to contact the customer in order to discuss support, renewal, and the purchase of products and services.

DigiCert may allow its business partners to assist in providing requested products and services. All DigiCert business partners are required to keep personal information confidential and are only allowed to use the information to the extent necessary to provide the requested products and services.

Live Chat Sales/Support

DigiCert utilizes a live chat tool for assisting our customers with sales questions and technical support needs; in addition to the customer's name and email address (for purposes of communication), this tool collects information in accordance with "Information automatically collected by DigiCert Sites" above.


DigiCert may send out promotional emails (such as a newsletter) to individuals who provide personal information and have not opted-out of DigiCert's mailing list. These emails may include beacons that communicate information about the email back to DigiCert. This communication allows DigiCert to gauge the effectiveness of its advertising and marketing campaigns. Recipients may opt-out of receiving promotional communication from DigiCert by following the instructions provided in each promotional email or by emailing privacy@digicert.com.

DigiCert also sends out advisory emails. Advisory emails are related to the primary purpose for which the information was collected and are used to respond to inquiries, provide support and validation services, provide upgrade information and security updates, and inform the customer about ordered products and services. Because advisory emails contain essential information related to the use and security of DigiCert's products and services, customers may not unsubscribe from advisory emails.

DigiCert may use third parties, with which it has a confidentiality agreement, to send promotional or advisory emails. However, DigiCert restricts its partners from sending spam associated with DigiCert's site, brand, or products. A customer receiving an unsolicited email related to DigiCert's products and services should forward the entire message and headers to legal@digicert.com.

Third Parties

We will share your personal information with third parties only in the ways that are described in this privacy policy.

DigiCert never sells personal information to third parties. DigiCert may provide personal information to third parties (such as web host provider or affiliated party) if the information owner consents to the distribution.

DigiCert uses a third party to process credit card payments and may provide credit card numbers and identifying financial data directly to the third party credit card processor. These companies do not retain, share, store, or use personally identifiable information for any other purposes. DigiCert does not permanently store any provided credit card information.

DigiCert also uses a third party to provide its chat-based support. The support software allows users to input information, including an email address, to request support and clarify their problem. The software provider does not share inputted information with anyone other than DigiCert.

DigiCert may disclose information when required by law or when disclosure is necessary to protect DigiCert's rights and/or comply with a judicial proceeding, court order, bankruptcy proceedings, or similar legal process.

DigiCert will notify all interested parties if DigiCert is involved in a merger, acquisition, or sale of all or a portion of its assets that materially affects how DigiCert collects and stores personal information. Typically, this notice will be by email and/or a prominent notice on our website.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. DigiCert stores this information for the sole purpose of sending this one-time email and tracking success of the referral program.

Your friend may contact us at legal@digicert.com to request that we remove this information from our database.


With prior permission from the customer, DigiCert displays personal testimonials of satisfied customers on its website in addition to other endorsements. Customers wishing to update or delete a testimonial may contact DigiCert at support@digicert.com.


Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Our blog is also managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login to the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media Widgets

The DigiCert website includes social media features, such as a Facebook "Like" button and widgets, such as a share button or interactive mini-programs. These features may collect the user's IP address, may collect the pages visited on DigiCert's site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on DigiCert's site. Interactions with these features are governed by the privacy policy of the corresponding social media company.


The security of personal information is of the utmost importance to DigiCert. DigiCert only transmits personal information, including sensitive information (such as credit cards), using secure socket layer technology (SSL). To learn more about SSL, follow this link https://www.digicert.com/ssl.htm.

DigiCert follows generally accepted industry standards to protect personal information during transmission and storage. Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. While DigiCert strives to use commercially acceptable standards to protect personal information, DigiCert cannot guarantee absolute security.

Safe Harbor Compliance

DigiCert complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce, including the Privacy Principles of Notice, Choice, Onward Transfer, Access, Security, Data Integrity, and Enforcement and the Frequently Asked Questions (the "Safe Harbor Frameworks"). DigiCert is subject to the jurisdiction of the Federal Trade Commission of the United States, and our failure to comply with this Privacy Policy or the Safe Harbor Frameworks is actionable under Section 5 of the Federal Trade Commission Act.

TRUSTe Licensee Statement

DigiCert, Inc. has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe, please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through the www.digicert.com site.

If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@digicert.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.


This privacy policy is supplemental to any agreement that exists between a customer and DigiCert and does not alter any agreed-upon terms. In case of a conflict, the terms agreed to by DigiCert and the customer take precedence over this privacy policy. In addition, this privacy policy does not apply to any downloadable software provided through DigiCert's websites.

Third party sites may link to or from DigiCert websites. DigiCert is not responsible for the privacy practices or the content of those other websites.


DigiCert may modify its privacy policy and related practices at any time. DigiCert will notify interested parties of material changes by either posting a notice on its home page or by emailing affected individuals. Visitors and customers should check the DigiCert website regularly to be aware of changes. Revisions to the privacy policy are effective 30 calendar days after being posted (for posted notices) or 14 days after the notice is sent (for email notice).


Please contact DigiCert with any questions or concerns about this privacy policy:

By mail:

DigiCert, Inc.
2600 West Executive Parkway
Suite 500
Lehi, Utah 84043

By phone or fax:

Toll Free: 1-800-896-7973 (US & Canada)
Direct: 1-801-701-9600
Fax Toll Free: 1-866-842-0223 (US & Canada)
Fax Direct: 801-705-0481

By email:


For assistance with technical difficulties, including problems with accessing or using your customer account, please email support@digicert.com.

Effective Date of Privacy Policy

Effective Date: 10/27/2015
Last Updated: 10/27/2015

DigiCert Legal Repository

The DigiCert Legal Repository is available at: DigiCert Legal Repository