DigiCert Releases Tool to Facilitate Replacement of Symantec-Issued Certificates; Actively Working With Customers Ahead of Browser Timelines

DigiCert Actively Working With Customers to Replace Their Symantec-Issued Certificates Ahead of Browser Timelines

75 Percent of Enterprises and the Majority of SMBs Have Completed Pre-Validation

LEHI, Utah (February 16, 2018) — DigiCert Inc., the leading global provider of scalable identity and encryption solutions for the enterprise, today issued an advisory reminding its customers to replace any SSL certificates issued by Symantec, GeoTrust, Thawte and RapidSSL prior to June 1, 2016 by March 15, 2018, along with a tool that customers can use to determine whether certificate replacement is required. March 15 is the first of two upcoming browser distrust dates for Symantec roots, timed to the release of the Chrome 66 beta. The stable, or general, release of Chrome 66 is scheduled for April.

“The migration away from Symantec roots has been a significant undertaking because of the short timeframe and volume of certificates. However, we have worked around the clock to provide and improve on the migration services, and the process is well underway.” said Jeremy Rowley, EVP Product at DigiCert. “DigiCert has issued several million certificates since December 1st when the migration started, and many customers have taken action to replace affected certificates. In fact, three-out-of-four enterprises and the majority of SMBs have completed pre-validation.”

All certificates are issued using DigiCert’s trusted roots and backend architecture. Impacted customers may order replacement certificates, for free, via their Symantec frontend portals. There is no need to learn new systems, work with new account representatives, and worry about negotiating new contracts. Customers can replace certificates similarly to how they would handle a typical renewal.

“Assisting our customers is our top priority, and that includes helping them in their migration efforts,” Rowley added. “We will continue to work closely with affected customers to provide information and the easiest path forward.”

DigiCert has reached out to all affected partners and customers, and will continue to communicate through multiple channels including email, phone calls, account representatives and in-console messages. DigiCert will also regularly update its blog in the coming weeks and months.

About DigiCert

DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, CertCentral®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth. For the latest DigiCert news and updates, visit digicert.com or follow @digicert.


Jeff Chandler, 801-701-9653