FAQ - Ordering DigiCert Certificates

General Questions about Ordering DigiCert Digital Certificates

Ordering an SSL Certificate

How do I order a certificate?

All of our products can be ordered easily from our home page. Our SSL Certificate support pages have detailed instructions that will help you to create your CSR and Install your certificate. If there is anything that we can help you with, please feel free to contact our customer support team. They will be happy to assist you.

What is a CSR and how do I create one?

CSR stands for Certificate Signing Request. A CSR is simply an encrypted block of text that is generated on your server. We will need a CSR from you in order to create your certificate. For instructions on how to generate a CSR on your server, please see our CSR Creation Instructions.

How do I open the CSR to place it in the DigiCert order form?

A CSR is simply a text file that contains an encrypted block of text. You can open the CSR with any text editor such as Notepad or Wordpad. When you copy the CSR to the order form make sure to include the 'begin' and 'end' tags on the CSR.

What should I do with my private key?

A private key is generated on your server when you generate your CSR. On Windows servers the private key is contained in the 'Pending Request'. As the name implies, the private key is indeed private and therefore should never be publicly available. You must use the exact same private key with your certificate when you install the certificate files we issue to you. If the private key is deleted or lost then the certificate will not work. Therefore, make sure to keep your private key in a safe place. If you are using a Windows server, make sure not to delete your 'Pending Request'.

What should I do to expedite the validation of my order?

If we are unable to validate your organization, the issuance of your certificate can be delayed. Please read and follow the validation requirements to ensure that your certificate is issued as quickly as possible.

Frequently Asked Questions about Ordering SSL Certificates

Important questions for ordering SSL Digital Certificates.